FAQ – Sleep On It Kids

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ORDERS
I am missing an item from my order, what do I do?

Don't sweat it! Please contact us at CS@sleeponitkids.com and we'll make sure to get you the right item as soon as possible!.

Can I cancel my order after I’ve placed it?

We're sorry your order didn't work out as planned! As long as your order hasn't shipped yet, you can cancel your order..

I did not receive confirmation or shipping confirmations.

Shipping confirmations can take up to 24 hours before being sent out. If you haven't received your confirmation in that time please email info@sleeponitkids.com. .

The size I ordered doesn’t fit right, what should I do?

We're sorry to hear your pajamas didn't fit right! We're happy to have you exchange your products for the correct size. Please contact us at info@sleeponitkids.com with your order number and we'll get the correct products over to you..

SHIPPING & RETURNS
What should I do if my order hasn’t been delivered yet?

Please contact us at info@sleeponitkids.com with your order number. You'll receive a response within 48 hours of your inquiry.

Can I track the delivery of my order?

A tracking number is provided after your order has shipped. If you have not received your tracking information please email info@sleeponitkids.com.

Do you ship outside of the US?

Currently, we're not set up for International shipping.

Do you offer free returns or exchanges?

Yes, returns and exchanges are accepted within 7 days of original purchase. All items must be unworn in new condition.

PAYMENTS & DISCOUNTS
Can I use more than one promo code on my order?

Unfortunately, we only offer one discount per order.

What payment methods do you accept?

We accept all major credit cards payments. We also support ApplePay and GooglePay.

Do you offer gift cards?

Of Course! Please follow this link ..... and get your loved ones their choice of PJ's today!

SIZE GUIDE & CARE INSTRUCTIONS
Is your sleepwear 100% flame retardant?

Of course! Our Pajamas are made of 100% Polyester Flame Retardant material, which includes the necessary tags. If it is not Flame Retardant, the pajama should fit snug and will include tags that show it is not Flame Retardant. If you are still unsure, feel free to contact us with any questions or concerns. Your kids' safety is our priority!

Where can I find your size guide and care instructions?

Click on this link to view our size guide